Customer Experience Director

7 days ago


Denton, Texas, United States InsideHigherEd Full time

We are seeking a skilled Director, Visitor Experience to lead our Welcome Center team. This role involves developing and implementing strategic goals and objectives for the center, creating a welcoming environment for Admissions events, and overseeing the Eagle Ambassador program.

The ideal candidate will have a bachelor's degree with five years of professional customer experience and strong written and oral communication skills. They will be able to establish and maintain effective working relationships with diverse populations and supervise, train, and plan work of subordinates.

This is a security-sensitive position, and the selected candidate must be willing to undergo a background check. The University of North Texas System offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Estimated Salary: $80,000 - $100,000 per year, depending on experience.

About Us

The University of North Texas System is committed to providing exceptional educational experiences to its students. Our system includes four institutions: the University of North Texas in Denton and Frisco, the University of North Texas at Dallas, and the University of North Texas Health Science Center at Fort Worth.

As a Director, Visitor Experience, you will play a key role in ensuring that our visitors have a positive experience. You will collaborate with internal and external stakeholders to develop and implement strategies that enhance the visitor experience, manage building operations, and provide oversight of graduate assistants and tour guides.

Required Qualifications

  • Bachelor's degree with five years of professional customer experience
  • Strong written and oral communication skills
  • Ability to establish and maintain effective working relationships with diverse populations
  • Supervisory experience

Preferred Qualifications

Master's degree

Benefits

  • Competitive salary
  • Health insurance
  • Retirement plans
  • Paid time off


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