Digital Solutions Engineer
4 weeks ago
NCR is a global leader in digital commerce solutions for the retail, restaurant, and banking industries. Our team of experts is dedicated to delivering cutting-edge technology and services that help our clients succeed in today's competitive landscape.
As a Digital Solutions Engineer, you will be responsible for providing exceptional customer experiences by resolving technical issues and ensuring seamless operations. Your expertise in systems architecture, database management, and network management will be invaluable in helping our clients achieve their goals.
**Key Responsibilities:**
• Service electromechanical equipment such as self-checkout systems within an assigned territory, ensuring complete customer satisfaction.
• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support to ensure optimal system performance.
• Develop and maintain strong relationships with colleagues and customers based on our customer Service Level Agreements (SLAs).
• Perform routine maintenance, repairs, and system overhauls, including modular swaps and unit replacements, to prevent technical issues.
• Capture customer information for invoicing and stay in contact to ensure exceptional service delivery.
**Requirements:**
• High School diploma or equivalent (Associate's Degree preferred).
• Up to three years of related experience (more than three years is a plus).
• A+ Certification, PC skills, basic electronic skills, and specific hardware and operating system familiarity.
• Knowledge of systems architecture, database management systems, and network and systems management systems.
• Amazing flexibility and a positive attitude, with the ability to work nights, weekends, overtime, flex shifts, and be on call to keep our customers happy.
**Salary Range:** $46,000 - $69,600.00 per year.
**Benefits:**
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k
NCR is an equal opportunity employer and welcomes applications from all qualified candidates.
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