Senior Product Experience Designer, OptiFreight

3 weeks ago


Chicago, Illinois, United States Hispanic Technology Executive Council Full time

About the Role

We are seeking a highly skilled Product Experience Designer to join our OptiFreight team. As a Product Experience Designer, you will work closely with the product and engineering teams to evolve our core product solutions. OptiFreight enables our partners to ship efficiently and effectively to healthcare providers.

Key Responsibilities

  • Work through product and user problems, creating solutions and workflows that meet user and business needs.
  • Create low/high-fidelity designs, user flows, and testable prototypes for various digital products/services.
  • Collaborate with engineering as they build your solution, ensuring the delivery meets the quality and usability standards of Cardinal Health.
  • Partner with product managers through discovery to validate both problems and solutions.
  • Gather and analyze customer feedback via user research studies, then applying that learning into your work.
  • Relentlessly consider the whole system and each detail from the user's perspective.
  • Explain your process and rationale to your cross-functional team and business partners.
  • Collaborate with business stakeholders to understand their needs, and how we can iterate and improve our internal workflows and processes.
  • Clearly identify assumptions and effectively (and creatively) test them.
  • Determine both quantitative & qualitative insights and translate them into actionable design tasks.
  • Understand and apply human-centered product design philosophy and how it will deliver better products and build a competitive advantage.
  • Establish relationships with cross-functional teams and internal/external stakeholders.
  • Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.

Requirements

  • 8+ years experience in product design utilizing a human-centered approach.
  • A clear grasp of best practices for designing digital products and habits to stay current.
  • Experience designing both digital products and systems, and you have worked directly with an engineering team.
  • Experience with IA, journey mapping, and interaction design.
  • Proven visual design and creative development skills.
  • Experience with observing/co-facilitating basic user research, service prototyping, or usability testing.
  • Solid visual, verbal, and written communication skills required in the service of great storytelling.
  • Comfort designing within a modern product design lifecycle.
  • BS/MS degree in human factors, design, psychology, sociology, or relevant experience.
  • Experience designing in healthcare for relevant segments e.g. consumer, supply chain, logistic, etc.
  • A conversant understanding of strategy, operations, and technology behind healthcare businesses.
  • Experience designing with data, including modern data visualizations.
  • Experience with software development.

What We Offer

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects/products.
  • Recommends new practices, processes, metrics, or models.
  • Works on or may lead complex projects of large scope.
  • Projects may have significant and long-term impact.
  • Independently determines methods for completion of new projects.
  • Receives guidance & feedback on overall project objectives.
  • Acts as a mentor to less experienced colleagues.

Salary Range

$79,700 - $119,490

Benefits

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs


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