Front Office Administrative Assistant

4 weeks ago


Williamsburg, Virginia, United States Pinto Innovative Health & Wellness Full time

Pinto Innovative Health & Wellness is a dynamic healthcare organization in the Williamsburg, VA area, dedicated to enhancing the well-being of individuals and communities through innovative practices and treatments. Our team of healthcare professionals, including husband and wife Chiropractors and a daughter Medical Physician, strive to create a patient-centered environment that fosters growth, relaxation, and overall wellness.


We are seeking a highly skilled and detail-oriented Front Office Administrative Assistant to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to maintain confidentiality and work effectively in a fast-paced environment.


The successful candidate will be responsible for:

  • Welcoming patients with a smile and providing exceptional customer service.
  • Providing new patients with a comprehensive tour of our office and introducing them to our team.
  • Offering creature comforts to patients, such as beverages and snacks, to enhance their experience.
  • Answering phones, scheduling appointments, and documenting patient information.
  • Directing patient flow among different providers and ensuring seamless communication.
  • Verifying and communicating insurance benefits, as well as communicating with our billing company as needed.
  • Collecting payments and understanding patient accounts.
  • Communicating with doctors and insurance companies on behalf of patients.
  • Presenting patients with treatment plans and payment options, and ensuring their commitment to their care.
  • Organizing patient records and information with attention to detail.
  • Building positive relationships with patients and their families, while maintaining a professional demeanor.
  • Participating in team meetings and trainings to stay up-to-date on best practices.


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