Customer Service Representative

4 weeks ago


Shreveport, Louisiana, United States Joel Girouard - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Joel Girouard - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and empathetic team member who is committed to providing outstanding customer service. If you are a customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities:
  • Establish and maintain strong customer relationships through prompt and friendly service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and promote the development of our business.
Requirements:
  • Dedicated to delivering exceptional customer service.
  • Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Proactive in problem-solving and committed to finding solutions that meet customer needs.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Growth potential and opportunities for advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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