Customer Service Associate

2 days ago


Frankfort, Kentucky, United States Michaels Full time

We are seeking a skilled Customer Service Associate to join our team at Michaels in Frankfort, KY. This is a part-time role that requires strong customer service skills and the ability to work in a fast-paced retail environment.

Job Summary:

The Customer Service Associate will be responsible for providing exceptional customer service to customers while creating memorable framing solutions for their art. They will also assist customers in shopping our store, help them find what they're looking for, and ensure a well-merchandised and in-stock store for customers to shop.

The ideal candidate will have basic computer skills, basic measuring skills, and the ability to operate framing equipment and glass cutters. They must also be able to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Responsibilities:
  • Provide exceptional customer service to customers while creating memorable framing solutions for their art.
  • Assist customers in shopping our store, help them find what they're looking for, and ensure a well-merchandised and in-stock store for customers to shop.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent customer service skills.
  • Basic computer skills and basic measuring skills.
  • Ability to operate framing equipment and glass cutters.
  • Physical ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.
Working Conditions:

This is a part-time role that requires working in a fast-paced retail environment. The ideal candidate must be able to work nights, weekends, and early mornings as needed. Some stock rooms may not be climate-controlled, and some outdoor work may be required if assigned to retrieve shopping carts or unload trucks.

Estimated Salary:

$18-$22 per hour, depending on experience and qualifications.



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