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Product Associate I

1 month ago

Calabasas, California, United States Maverick Payments Full time
Job Description

Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO's and ISV's, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick's team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:
The Product Associate I is responsible for delivering the day-to-day activities of the Product Department, including product development, maintenance, oversight, and enhancing customer and partner satisfaction. Key responsibilities include acting as a resident subject matter expert for all products, tracking KPIs to ensure observation of operational policies and procedures, and recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.

Key Responsibilities:
  • Acting as resident subject matter expert (SME) for all products.
  • Strong understanding of Agent/ISO processes for setup and pricing merchant services.
  • Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within company parameters.
  • Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
  • Shaping and supporting the goals and strategies for various partner campaigns.
  • Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
  • Recommending and implementing strategies, processes and procedures to enhance retention and enterprise client services.
  • Testing and logging for both pending updates to production and identifying issues within production to assist development team.
  • Working with customers and partners on technology enhancements, providing training for products.
  • Tracking, organizing and advising ISVs or integrated partners through process of integration through Maverick API.
  • Coaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology and customer appreciation.
  • Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick's goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
  • Creating, updating, and maintaining training manuals/decks related to products.
  • Supporting organizational tasks and projects on an as-needed basis.
Qualifications:
  • High School Diploma or equivalent. College degree a plus.
  • 3-4 years of experience working with software user interfaces, preferably in the financial technology field.
  • 1-2 years of experience working at the level of Product Associate I.
  • Proficiency with Microsoft Suite.
  • Experience with API Documentation.
  • Familiarity with ASANA or similar project management tools.
  • Experience with screenshare / meeting software.
  • Experience with coding languages preferred (JS, CSS, HTML, etc.).
  • Ability to analyze and troubleshoot using a logical, systematic, sequential approaches.
  • Listens and communicate in an effective manner. The ability to communicate ideas, thoughts, and facts in writing and otherwise.
  • Identify and organize tasks and milestones to meet objectives, while ensuring the optimal use of resources.
  • Ability to work autonomously in front of a computer for 90% of shift.
What We Offer:
  • Competitive Salary, Bonuses and Incentives.
  • Comprehensive employer sponsored health, vision, and dental insurance programs.
  • Paid time off, Paid Sick and Paid Holidays.
  • 401K plan with up to a 3% matching contribution.
  • Commitment to Career Development and Advancement.
  • Employee Recognition Programs
  • Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more