Senior IT Infrastructure Lead

7 days ago

Washington, United States ManTech Full time
Job Overview

We are seeking a highly skilled and experienced Senior Network Systems Administrator to join our team in Washington, DC.

Estimated Salary

$120,000 - $180,000 per year.

About the Role

This is a challenging role that requires expert-level hardware and software support, advanced systems analysis, troubleshooting, and implementation of IT solutions to ensure optimal performance, reliability, and security.

Main Responsibilities:
  • Lead and provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues.
  • Conduct advanced hardware and software analysis including product research, evaluation, testing, and recommendations.
  • Lead the installation, configuration, and troubleshooting of equipment, including servers, desktops, laptops, printers, and LAN devices.
  • Provide expert-level on-site and off-site hardware and software support throughout the deployment lifecycle of assigned missions.
  • Oversee the installation, testing, and maintenance of software applications to streamline business operations.
  • Support IT system installations, moves, and office consolidations at field sites, addressing infrastructure issues such as wiring and LAN capacity.
  • Trial or pilot new applications or systems to assess their effectiveness.
  • Offer desk-side support to executive-level users and manage HW/SW installations, moves, additions, and changes (IMAC).
  • SUPPORTS CRITICAL INCIDENT SITES AND SPECIAL EVENTS INCLUDING CRITICAL INCIDENT MANAGEMENT, EMERGENCY SUPPORT FUNCTION, AND COOP FOR MISSION-CRITICAL TASKS.
  • Provide guidance and mentorship to junior technical support staff.
Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in a related field (Computer Science or Management Information Systems). In lieu of a degree, an additional (6) years of experience.
  • 5-7 years of expert-level experience in computer hardware, software, networking systems, and implementation, configuration, use, and troubleshooting of computer systems.
  • Strong troubleshooting skills with the ability to effectively manage multiple tasks and resolve complex issues with enterprise hardware.
  • Experience in managing, testing, and deploying security patches, COTS software updates, group policy and STIGs.
  • Availability to respond to critical incidents or service requests on a 24/7 basis.
  • Excellent communication, customer service, organizational skills, and attention to detail.
  • Ability to work independently and as part of a team; familiarity with federal regulations is a plus.
Preferred Qualifications:

Proficient with ServiceNow. Experience in supporting executive-level users. Strong leadership skill and ability to mentor junior staff. Certifications such as CompTIA A+, Network+, Security+, or similar.

Clearance Requirements:

Must possess a current Top Secret security clearance. Must be a U.S. citizen.

Physical Requirements:

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

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