Senior Restoration Operations Manager
5 days ago
The Senior Restoration Operations Manager will lead and direct business operations to ensure productivity and excellence in client service. This individual will prioritize service excellence with existing clients, drive growth in acquiring new client accounts, and invest in internal people development.
Key Responsibilities
- Evaluate and ensure alignment of operational unit's goals with overall company objectives.
- Establish clear performance standards and budgets for each business unit and/or client account.
- Maintain high-quality customer satisfaction by enforcing project and performance standards.
- Oversee project work to meet assigned deadlines/schedules.
- Lead sales and project managers to exceed client expectations and demonstrate a genuine interest in client well-being.
- Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectations.
Requirements
- 1-3 years of restoration construction experience.
- Ability to read, interpret, and manage financial statements.
- Effective communication skills to present information in various situations.
- Demonstrated problem-solving and decision-making abilities.
- IICRC Certifications.
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