Spa Operations Manager

3 days ago


Chicago, Illinois, United States Marriott Full time
Job Summary

We are seeking an experienced Spa Operations Manager to join our team at JW Marriott Chicago. As a key member of our spa management team, you will be responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest satisfaction, and driving revenue growth.

About Us

JW Marriott is part of Marriott International's luxury portfolio, with over 100 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates come first, and we strive to create a work environment that fosters camaraderie, recognizes individual contributions, and encourages professional growth.

Key Responsibilities
  • Selecting vendors for spa retail operations and managing contract agreements
  • Overseeing retail product research, product selection, and purchasing
  • Managing supply inventories and purchasing control, including uniforms
  • Maintaining cleanliness of spa and related areas and equipment
  • Monitoring the spa's actual and projected sales to ensure revenue goals are met or exceeded
Requirements
  • A minimum of 4 years of experience in the spa industry, preferably in a management role
  • A bachelor's degree in Hospitality Management, Business Administration, or a related field
  • Strong leadership and communication skills
  • Ability to analyze data and make informed business decisions
What We Offer

In addition to a competitive salary, we offer comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

The estimated annual salary for this position is $96,000-$127,000, depending on experience and qualifications.



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