Customer Solutions Associate
1 week ago
- Work with customers to create affordable payment plans
- Request debit or ACH information to secure plans
- Modify plans as requested by customers
- Take appropriate action if customer disputes the account(s)
- Listen for hardship cues in customer conversations and note account appropriately
- Update customer account information, including telephone, mobile, address, and email
- Request required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account, or confirm agreements to settle account
- Record information about financial status of the customer and status of collection efforts using automated collections software
- Obtain and review appropriate correspondence and documents, both paper and electronic, that pertain to the account
- Establish payment schedule, grant extensions of payment deadlines, or temporary payment suspension
- Settle accounts within limits authorized or obtain necessary information for supervisor to review/approve the settlement
- Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
- Complete all required compliance or other training
- High School Diploma or equivalent
- 1+ years of recent, consecutive work history and/or employment preferred
- Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and all other federal and state laws and regulations related to collections preferred
- Excellent verbal communication and customer service skills
- Ability to complete required company trainings
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Customer Solutions Associate
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Vision Associate
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Part-Time Sales Associate
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Membership Service Associate
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Sales Associate
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Thrift Store Sales Associate
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Hutchinson, Kansas, United States The Salvation Army Central Territory Full time{"title": "Thrift Store Sales Associate", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Thrift Store Sales Associate to join our team at The Salvation Army Central Territory. As a Thrift Store Sales Associate, you will be responsible for handling and pricing merchandise, providing excellent customer service, and maintaining...
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Customer Service Representative
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Retail Sales Associate
5 days ago
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EAS Security Associate
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Loan Processing Associate
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Thrift Store Sales Associate
1 day ago
Hutchinson, Kansas, United States The Salvation Army USA Central Territory Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Thrift Store Sales Associate to join our team at The Salvation Army USA Central Territory. As a Thrift Store Sales Associate, you will play a critical role in providing excellent customer service, processing sales, and maintaining a clean and organized store environment.Key...
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Optical Retail Associate
2 days ago
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Customer Service Representative for Animal Care
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Customer Service Representative for Animal Care
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Optical Retail Associate
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Vehicle Appearance Specialist
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