X-Ray System Specialist

7 days ago

Irvine, California, United States Nikon Metrology, Inc. Full time
Nikon Metrology Inc. - Field Service Technicians Job

We are seeking skilled professionals to join our team as Field Service Technicians for Nikon Metrology X-ray product line installations, maintenance, repairs, and upgrades. The role requires 80%+ travel, domestic and limited international, with a focus on providing top-notch technical support to customers.

The ideal candidate will have a strong background in electrical, electronic, and mechanical skills, with a minimum of 4 years experience in a technical role or >6 years experience. They must be able to identify and fix issues down to a board level, possess strong verbal and written communication skills, and have experience working with complex capital equipment.

About the Role
  • Key Responsibilities:
    • Perform system installations, preventive maintenance, upgrades, etc.
    • Troubleshoot system failures/errors and perform necessary corrective actions.
    • Provide technical product services for Nikon Metrology X-ray products in line with the departments standard operating procedure.
    • Perform product maintenance and software training as necessary.
    • Responsible for the return of parts and tools from site upon completion of work.
    • Maintain assigned service equipment and tools & provide inventory reports as needed.
    • Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
    • Submit radiation dosimetry data periodically in line with company policy.
    • Must have proven knowledge and experience with X-ray subsystems.
    • Always represent Nikon Metrology in a professional manner.
  • Sales Support:
    • Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
    • Assist sales with set-up and teardown of equipment for trade shows.
    • Support the technical sales of new products or services.
    • Promote service contracts and other service offerings to customers.
  • Ancillary Responsibilities:
    • In house testing and repairs of spare parts and systems.
Requirements
  • Essential Qualifications:
    • Educational background: Electrical, Electronic, and Mechanical skills.
    • Work Experience: A minimum of 4 years in a technical role or >6 years experience.
    • Technical Skills: Ability to identify and fix issues down to a board level.
    • Communication Skills: Strong verbal and written communication skills.
    • X-ray Equipment Experience: Must have experience working with complex capital equipment.
  • Desirable Qualifications:
    • Board Level Fault Finding: Ability to demonstrate board level fault finding.
Competencies
  • Functional Competencies:
    • Field Service: Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
    • Customer Facing Environment: Ability to communicate well and appropriately in a customer-facing environment.
    • MS Office Skills: Entry-level MS Office skills (Word, Outlook, Excel, PowerPoint).
    • Schematic Reading: Ability to read and understand schematics and drawings.
    • Computer Hardware/Software Integration: Ability to integrate and troubleshoot computer hardware and software.
    • Tools of the Trade: Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.
Working Environment/Physical Requirements
  • Travel: 80%+, Domestic and Limited International
  • Lifting Capability: Up to 50 pounds
  • Access to Tight Spaces: Able to access tight spaces as required such as inside the cabinet.
Benefits and Perks

We offer competitive compensation, including an estimated $20-$45 per hour wage. Our benefits package includes industry-leading medical, dental, vision plans, and many more perks that allow you and your loved ones to thrive. We also prioritize personal development and growth, offering training and advancement opportunities, as well as tuition reimbursement. Join us as we strive to be an inclusive and supportive workplace, committed to the success and well-being of all employees.

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