Customer Experience Representative
1 week ago
About the Role
We are seeking a highly skilled Customer Experience Representative to join our team in Tulsa, OK. This is a unique opportunity to work in a hybrid environment with scheduled days in our downtown office and flexibility to work from home.
Job Description
The ideal candidate will have some commercial collection experience and be proficient in SAP and/or ERP systems. They will be responsible for identifying account risks, communicating potential risks to supervisors, and escalating significant matters to Accounts Receivable Supervisors and up.
Key responsibilities include:
- Reviewing and releasing sales on a routine basis throughout the workday
- Prioritizing portfolios to maximize collection efforts
- Maintaining quality relationships with branch managers, account managers, district managers, and AVPs
- Documenting conversations, emails, and other communications
- Investigating and resolving disputes from beginning to end
- Utilizing customer service skills to ensure collections efforts do not impair customer relationships
Requirements
The successful candidate will have a high school diploma or equivalent and a proven track record of success in prior collection roles. They must be able to problem-solve and quickly research solutions, possess a strong client service mindset, and be able to use collaborative and non-adversarial approaches in achieving diverse goals.
Compensation and Benefits
We offer competitive compensation, including an estimated salary range of $45,000 - $65,000 per year, depending on experience. We also provide a comprehensive benefits package, including medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
Why Work with Us?
Airgas is committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.
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