Christian Education Supervisor
3 days ago
Pensacola Christian College is seeking a dedicated and experienced Abeka Office Offline Supervisor to join our team.
Job Description:
As an Offline Supervisor, you will oversee the customer service area, ensuring exceptional quality of work while assisting agents and customers to resolve issues. You will also assist the Inbound Manager with tasks and special projects, maintaining a high level of professionalism and integrity.
Key Responsibilities:
- Manage employees effectively, scheduling and monitoring attendance, and answering employee questions related to customer service.
- Assist the Offline Manager in all areas of customer service, communicating effectively with customers and colleagues.
- Stay up-to-date with policies, procedures, and processes, explaining any tasks not related to general customer service to employees as needed.
- Recommend improvements to procedures and processes, continually striving for excellence in customer service.
Requirements:
To be successful in this role, you will require:
- A bachelor's degree or higher (AS, BA, BS, HS) and relevant work experience in a call center or customer service environment.
- Exceptional communication and interpersonal skills, with the ability to articulate the vision of the ministry and communicate expectations to others.
- Demonstrated ability to lead with commitment and ownership, taking responsibility for actions, judgments, and policies.
- Familiarity with Microsoft Office and willingness to learn department-specific programs.
- Strong written expression and coaching skills, with the ability to teach others the skills required to do the job.
Benefits:
We offer a competitive salary of $50,000-$65,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
Ideal Candidate:
We are looking for a born-again Christian who shares our commitment to training young people for serving God and educating students based on biblical values.
Estimated Salary: $55,000 per year
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