Transportation Manager
3 weeks ago
Job Summary:
We are seeking a skilled Transportation Manager to oversee the efficient management and coordination of transportation services for guests and team members at Homewood Suites Cincinnati Airport South - Florence.
The ideal candidate will possess exceptional organizational abilities, a customer-focused mindset, and relevant experience in either the hospitality or transportation industry.
Key Responsibilities:
- Manage the hotel's transportation services, including shuttle operations, airport transportation, and partnerships with local transportation providers.
- Develop and implement efficient transportation schedules to meet guest needs and optimize resource usage.
- Provide exceptional customer service by addressing guest inquiries and concerns related to transportation.
- Assist guests with transportation arrangements, including airport transfers, local attractions, and event transportation.
- Oversee the maintenance and operation of hotel vehicles, ensuring they are safe, clean, and in good working condition.
- Schedule regular inspections and repairs for hotel transportation assets.
- Hire, train, and supervise transportation staff, including drivers and support personnel.
- Foster a positive and efficient work environment, promoting teamwork and professional development.
- Develop and manage the transportation department budget, ensuring cost-effectiveness and adherence to financial targets.
- Monitor and report on transportation expenses and revenue.
- Ensure all transportation operations comply with local, state, and federal regulations, including safety standards and licensing requirements.
- Implement safety protocols and conduct regular training for transportation staff.
- Maintain strong relationships with local transportation vendors and service providers.
- Negotiate contracts and service agreements to ensure quality and cost-effective transportation options for guests.
- Analyze transportation service metrics and guest feedback to identify areas for improvement.
- Implement changes as needed to enhance guest satisfaction and operational efficiency.
Requirements:
- Bachelor's degree in hospitality management, business administration, or a related field preferred.
- Previous experience in transportation management, hospitality, or customer service required.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite and transportation management software.
- Knowledge of local transportation regulations and safety standards.
- Valid driver's license and a clean driving record.
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