Inbound Sales Representative

3 days ago


Charlotte, North Carolina, United States DeMayo Law Offices Full time
Job Summary

We are seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide an exceptional telephone experience. As a key member of our team, you will handle a high volume of incoming calls, set the tone and pace of every client call, and effectively communicate next steps.

About DeMayo Law Offices

DeMayo Law Offices is a leading personal injury law firm dedicated to fighting for what's right. We are committed to providing exceptional service to our clients and communities.

Responsibilities
  • Handling a high volume of incoming calls and setting the tone and pace of every client call
  • Accurately applying the firm's criteria, protocol, and procedures to each caller's circumstances
  • Performing multiple activities while engaged with the caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
  • Effectively communicating next steps if legal representation is warranted
  • Explaining, kindly and professionally, when the firm will not be able to assist a prospective client
  • Performing administrative duties related to customer service, client intake, and overall client retention
  • Meeting targeted numbers of calls handled and appointments set
Qualifications
  • Bachelor's degree preferred; however, a combination of education, certifications, and experience may be considered
  • 1 year of sales experience required; knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firm preferred
  • Outstanding customer service skills
  • Bilingual (Spanish) Preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
Benefits
  • Competitive salary: $45,000 - $60,000 per year
  • Medical, dental, and vision insurance
  • Base life insurance paid by the firm plus supplemental option
  • Short and long-term disability paid by the firm
  • 401(k) with match
  • PTO, plus holidays and paid volunteer time off
  • Education and gym reimbursement
Equal Opportunity Statement

DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.



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