Hospitality Service Representative

4 weeks ago


Monticello, New York, United States Resorts World New York Full time

Hospitality Service Representative Job Overview

The Hospitality Service Representative at Resorts World New York is essential in delivering exceptional guest experiences and contributing to the overall success of the establishment. Our representatives are expected to uphold a high level of professionalism while providing outstanding customer service. Key duties include managing reservations, addressing guest inquiries and concerns, and ensuring that each visitor enjoys a remarkable stay.

Primary Responsibilities:

  • Uphold 5-star service excellence.
  • Manage guest bookings and reservations.
  • Respond to guest inquiries and resolve complaints.
  • Facilitate the check-in and check-out processes.
  • Assist guests with transportation needs.
  • Promote guest satisfaction and encourage repeat visits.
  • Follow cash handling procedures diligently.

Essential Requirements:

  • Strong communication abilities.
  • Customer service focused.
  • Capability to thrive in a dynamic environment.
  • Willingness to work flexible hours.

Qualifications:

  • Minimum age of 21 years.
  • High school diploma or equivalent required.
  • Previous experience in guest services is advantageous.
  • Must acquire necessary certifications.

Physical Requirements:

The Hospitality Service Representative must be able to stand, walk, sit, and lift items throughout their shift. Specific vision capabilities are also required. Moderate physical exertion is necessary.



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