Customer Service Representative

12 hours ago


Wichita Falls, Texas, United States Mass Markets Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Mass Markets. As an Inbound Call Center Agent, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and effective manner
  • Ensure first call resolution through problem-solving and effective call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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