Chief Monitoring and Alerting Systems Engineer

3 days ago


South Jordan, Utah, United States CallTower, Inc. Full time
About the Role

We are seeking a highly skilled Chief Monitoring and Alerting Systems Engineer to join our team at CallTower, Inc.

Job Summary

The successful candidate will play a key role in designing, implementing, and maintaining monitoring systems for our customer-facing services. This includes managing and improving the monitoring and alerting frameworks to ensure the health, availability, and performance of our infrastructure.

Main Responsibilities
  • Design, maintain and improve monitoring and alerting frameworks to ensure the health, availability, and performance of our infrastructure.
  • Refine alerting strategies to detect anomalies, system failures, and potential issues before they affect customers, reducing downtime and improving overall service reliability.
  • Analyze historical performance trends and capacity utilization across systems to forecast potential bottlenecks.
  • Provide regular reports and actionable insights to leadership regarding resource utilization, capacity trends, and potential risks.
  • Manage and administer SolarWinds and other key monitoring platforms, ensuring tools are properly configured, maintained, and optimized.
  • E nsure that monitoring tools are integrated seamlessly with incident management systems, providing real-time notifications and facilitating a quick response to service disruptions or system anomalies.
  • Collaborate with network engineers, software engineers, and infrastructure teams to design, deploy, and maintain advanced monitoring solutions.
  • Maintain up-to-date documentation for all monitoring systems, configurations, and processes.
Requirements
  • Bachelor's degree or equivalent in Computer Science or equivalent experience.
  • 4+ years progressive systems administration experience.
  • Significant experience with SolarWinds or Nagios.
  • Significant experience with SNMP-based monitoring and alerting.
  • Significant understanding of monitoring tools and techniques.
  • Working knowledge of Linux, MySQL, and XML.
  • Working knowledge of the Microsoft System Center Operations Manager.
  • Familiarity with PowerShell, Bash, scripting and basic automation.
  • Experience in a 24x7 customer-facing hosted services environment.
  • Understanding of ITIL-like attitudes toward managing a data center (change/incident/problem management, documentation).
  • Strong verbal and written communication skills.
  • Very strong and proven capability to take ownership of assigned systems.
Salary

$120,000 - $150,000 per year, depending on experience.



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