Chief Monitoring and Alerting Systems Engineer
3 days ago
We are seeking a highly skilled Chief Monitoring and Alerting Systems Engineer to join our team at CallTower, Inc.
Job SummaryThe successful candidate will play a key role in designing, implementing, and maintaining monitoring systems for our customer-facing services. This includes managing and improving the monitoring and alerting frameworks to ensure the health, availability, and performance of our infrastructure.
Main Responsibilities- Design, maintain and improve monitoring and alerting frameworks to ensure the health, availability, and performance of our infrastructure.
- Refine alerting strategies to detect anomalies, system failures, and potential issues before they affect customers, reducing downtime and improving overall service reliability.
- Analyze historical performance trends and capacity utilization across systems to forecast potential bottlenecks.
- Provide regular reports and actionable insights to leadership regarding resource utilization, capacity trends, and potential risks.
- Manage and administer SolarWinds and other key monitoring platforms, ensuring tools are properly configured, maintained, and optimized.
- E nsure that monitoring tools are integrated seamlessly with incident management systems, providing real-time notifications and facilitating a quick response to service disruptions or system anomalies.
- Collaborate with network engineers, software engineers, and infrastructure teams to design, deploy, and maintain advanced monitoring solutions.
- Maintain up-to-date documentation for all monitoring systems, configurations, and processes.
- Bachelor's degree or equivalent in Computer Science or equivalent experience.
- 4+ years progressive systems administration experience.
- Significant experience with SolarWinds or Nagios.
- Significant experience with SNMP-based monitoring and alerting.
- Significant understanding of monitoring tools and techniques.
- Working knowledge of Linux, MySQL, and XML.
- Working knowledge of the Microsoft System Center Operations Manager.
- Familiarity with PowerShell, Bash, scripting and basic automation.
- Experience in a 24x7 customer-facing hosted services environment.
- Understanding of ITIL-like attitudes toward managing a data center (change/incident/problem management, documentation).
- Strong verbal and written communication skills.
- Very strong and proven capability to take ownership of assigned systems.
$120,000 - $150,000 per year, depending on experience.
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