Customer Service Specialist

6 days ago

Springfield, Illinois, United States EnerSys Full time

About EnerSys

EnerSys is a global leader in stored energy solutions for industrial applications. With over thirty manufacturing and assembly plants worldwide, we serve over 10,000 customers in more than 100 countries.

Job Purpose

The Customer Service Representative works onsite to establish and maintain a working relationship with clients, both domestic and international. As the initial impression to the clients, the Customer Service Rep strives to continuously provide service that exceeds the client's expectations by responding promptly to inquiries, fulfilling orders and ensuring the orders are received by the client in a timely manner.

Key Responsibilities

  • Process customer orders daily from order receipt through shipping
  • Monitor production order schedules
  • Work closely with Sales, Engineering, Finance, Purchasing, Scheduling, Shipping and Production teams
  • Report Key Performance Indicators (KPIs) daily and support Enterprise Operations System (EOS)/Manufacturing Data Interface (MDI)
  • Respond to or resolve customer questions, comments, and concerns
  • Receive and process all customer purchase orders and subsequent changes within multiple operating systems for both domestic and international customer shipments
  • Maintain detailed files for documentation
  • Investigate and process replacement requests per company procedures
  • Prepare small packages for shipment to various sales reps or customers as needed
  • Work with independent sales reps to maintain high customer satisfaction
  • Provide lead times and freight estimates to customers

Additional Responsibilities

  • Attend/host weekly Customer Focused meetings with Operations and Supply Chain teams
  • Support the Supply Chain team

Requirements

  • Professional appearance, neatly groomed, exercises appropriate personal hygiene
  • Proficient knowledge with Material Requirements Planning (MRP)/Enterprise Resource Planning (ERP)/Electronic Data Interchange (EDI) systems
  • Attention to detail and accuracy with strong follow-up skills required
  • Excellent problem-solving skills – ability to manage complexity and resolve conflicts that arise
  • Ability to work well in a fast-paced environment and handle a variety of tasks simultaneously
  • Must have strong organizational skills required
  • Demonstrates effective oral and written communication skills
  • Strong and accurate data entry skills, required
  • Skilled with Microsoft computer programs (i.e. Word, Excel, PowerPoint); office computer equipment such as copiers, scanners, fax machine

Education and Experience Requirements

  • A High School Diploma or GED required
  • Business school, Associate's degree or equivalent is a plus
  • One-year experience in customer service or sales, 2 years preferable

General Job Requirements

  • This position will work in an office setting, expect minimal physical demands
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch

EnerSys is an Equal Opportunity Employer

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