Customer Service Ambassador

About the Role
As a Remote Customer Service Representative, you'll provide exceptional customer service from the comfort of your own home, handling inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner. Key Responsibilities include:

• Customer Support: Answer inbound calls and emails, providing accurate and helpful information to customers.

• Problem Resolution: Resolve customer issues and complaints effectively, ensuring customer satisfaction.

• Product Knowledge: Maintain a deep understanding of products and services, with a focus on providing detailed information to customers.

• Data Entry: Accurately enter customer information and update account records, ensuring accuracy and efficiency.

• Communication: Communicate clearly and effectively with customers, both verbally and in writing, using strong interpersonal skills to understand customer needs and preferences.

Qualifications

• High school diploma or equivalent

• Excellent customer service skills, with a focus on providing a positive experience for customers

• Strong communication and interpersonal skills, with the ability to work independently and as part of a team

• Ability to work with computer systems and software, with a reliable internet connection and home office setup

• Flexible work schedule and competitive salary and benefits package, with opportunities for professional growth and development