Administrative Support Specialist
3 weeks ago
About the Role
The Administrative Support Specialist provides critical support to Kumon University by coordinating onsite, off-site, and virtual trainings/meetings. This role involves handling inquiries via phone, email, and face-to-face, and providing information about the organization to the public and visitors. The successful candidate will form strong relationships with local vendors, resolve issues efficiently, and protect the interests of all parties.
Key Responsibilities
- Coordinate both onsite and offsite trainings (approximately 25-30 annually)
- Communicate with trainees and training teams (email, phone, face-to-face)
- Ensure all communications are up-to-date and accurate
- Track training invitations/registrations/attendance
- Communicate with staff outside of team to answer questions and provide clarification on training process/protocol
- Review trainee homework assignments (virtually)
- Utilize Learning Management System (Cornerstone)
- Grade Math & Reading Achievement Tests (virtually)
- Communicate with hotels, transportation companies, and other travel-related companies
- Liaison for facilities management
Additional Responsibilities
- Communicate with building management for repairs & maintenance
- Identify and communicate with contractors, when needed
- Handle incoming mail/packages; identify what teams/departments they are intended for
- Order office-related items (stationery, kitchen/café-related items)
- Handle incoming phone calls and voicemails to company headquarters
- Greet visitors and contact staff members as necessary
- Point-of-contact for facilities management
- Oversee company's Office Depot account
- Communicate with office-cleaning services
- General responsibilities required for efficient day-to-day office operations
- Other miscellaneous projects as needed
Benefits
Kumon offers a comprehensive total compensation package, including quality medical, dental, and vision coverage, prescription drug plan, 401k retirement savings plan, flexible spending accounts, basic life insurance, and short- and long-term disability plans. The company also provides plentiful paid time off, company-paid holidays, career development opportunities, and an employee assistance program.
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