Unit Service Associate

4 weeks ago


Étreux, Hauts-de-France, United States Massachusetts General Hospital(MGH) Full time

As a Unit Service Associate at Massachusetts General Hospital, you will play a vital role in maintaining the cleanliness and orderliness of assigned units. Your responsibilities will include coaching and mentoring fellow USAs, assisting in facilitating patient throughput, supporting hospital strategic initiatives, and providing exceptional customer service. You will also be responsible for daily maintenance of unit supplies and equipment, ensuring a clean and safe environment for patients and staff.

Key responsibilities include:

  • Managing discharge cleaning of patient rooms
  • Managing daily cleaning of occupied patient rooms
  • Enhancing the patient experience through excellent customer service
  • Managing supply inventory on unit
  • Transporting supplies, equipment, and patients

You will work closely with the management team to identify and meet learning needs, complete annual retraining requirements, and remain compliant with annual screenings and vaccinations. Additionally, you will participate in hospital communications and support strategic initiatives of the department and hospital.

Qualifications include:

  • Ability to read, speak, and follow oral and written instructions in English
  • Good communication and conflict resolution skills
  • Ability to work independently with minimal supervision
  • Knowledge of Voalte and ability to send and receive text as a means of communicating throughout shift
  • Basic computer skills

MGH is an Affirmative Action Employer and welcomes diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.



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