Medical Support Specialist

4 days ago


Helena, Montana, United States Conduent State Healthcare, LLC Full time
Company Overview

Conduent State Healthcare, LLC delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for clients and the millions who rely on them.

You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Salary

The estimated hourly pay for this role is $16.75 per hour.

This position may be eligible for a bonus or incentive based on business need.

In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Job Description

As a Call Center Customer Service Representative, you will respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.

You will gather information, assess caller needs, research and resolve inquiries, and document calls.

Your primary responsibility is to provide clear and concise information regarding provider claim status, eligibility, and provider enrollment status while following documented policies and procedures.

You will also act as an advocate for the Medicaid provider to ensure their needs are met.

Required Skills and Qualifications

To succeed in this role, you should possess a positive and energetic attitude, excellent communication skills, and the ability to multitask and manage time effectively.

A high school diploma or GED is required; one year of medical insurance or medical office experience is preferred.

Experience with computer systems, data entry, and database documentation knowledge is also beneficial.

Benefits

This full-time employment opportunity includes standard scheduled hours from 8am – 5pm, Monday through Friday.

You will receive substantial call center and customer service training to enhance your skills and career growth.

This is a great opportunity to learn and be part of the growing medical support community.

Additional Information

You must be at least 18 years old, pass a criminal background check, and drug screening.

At Conduent, we value the health and safety of our associates, their families, and our community.

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