Customer Experience Business Analyst Co-Op

4 weeks ago


Bothell, Washington, United States Terex Full time
Job Description:

Early Talent Program Overview:

The Terex Early Talent Program is a unique opportunity for high-potential students to immerse themselves in real-world projects that drive business results at our global organization.

We believe in innovation and continuous improvement, and we're looking for students with diverse and creative mindsets to help us develop best-in-class products that positively impact people's lives worldwide.

We're committed to the personal and professional development of our students and are proud to encourage their growth into our leaders of tomorrow.


Highlights:
Partner with team members from global locations - more than 7 manufacturing locations worldwide.

Intern/Co-op opportunities can lead to full-time careers

Excellent opportunity to develop your skills and experience with an industry-leading Customer Service organization

Real World Responsibilities:

During your time with us, you will:
Learn to research business processes related to the customer journey by observing with teams doing the work (immersion)

Gather and analyze data on existing processes and make recommendations for improvement (documentation)

Train team members on improved processes (improvement and training) specifically, you will be working within the Customer Experience team.

Assist in SQL data extraction and integration with reporting systems

Assist in web development story creation and testing. Test and validate new functionality for customer sites

As part of our team, we will:
Provide you with real-world assignments that will provide you with valuable experience as you begin your career

Teach you the standard tools that Genie/Terex has learned in Lean practices

Gain project management experience

Must haves:
Pursuing a degree in Business Analyst, Information Technology, Quality/Continuous Improvement, Web Design, or related field

Ability to work full-time for 6 months in Bothell, WA (hybrid)

Knowledge of process improvement and lean manufacturing concepts

Enthusiasm to interact with internal team members, customers, and associated customer-facing processes

Ability to deal with ambiguity

SQL and data integration knowledge

Strong experience with Office 365 tools, e.g., Excel, PowerPoint, Teams, and Planner

Strong deductive reasoning skills and ability to ask clarifying questions

Ability to communicate clearly and concisely with a positive tone

Good organizational and time management skills

Nice to haves:
Salesforce and Oracle ERP experience

Assimilate quickly into a team environment

Natural curiosity to learn

Self-motivated

Positive and energetic

Ability to adapt and learn data systems (Salesforce, Dashboard)

Excellent verbal communication skills, relationship-building skills, and demonstrated ability to work across functional areas and levels of management

The compensation for this position is $26/hr for undergraduate interns and $28/hr for graduate or returning interns. This position is eligible for holiday pay.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.


Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture.

We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services.

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity, and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.

We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting the Recruiting department (person or department) at

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

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