Wellness Operations Manager
7 days ago
Job Overview:
We are seeking an experienced Wellness Operations Manager to assist in managing the day-to-day operations of our studio, training and onboarding new hires, and overseeing the performance of the studio. This individual will serve as an example and coach for other team members.
Responsibilities:
- Meet performance metrics (KPIs), revenue, ordering, inventory, and facilities maintenance goals
- Assist in executing and coordinating marketing and ongoing sales drivers, including pre-sale events, studio events, outreach, local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
- Creatively manage social media accounts with primary posts 2-3 times per week and story posts daily
- Assist in hiring and onboarding new team members; planning, assigning daily, weekly, and monthly goals, and directing work tasks
- Foster a culture of five-star customer service and cultivate a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
- Support driving sales through promoting and recommending membership packages
- Manage client accounts such as freezes/terminations and follow up on declination of auto-pays
- Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy, and orientation toward hospitality and education
- Ability to work flexible schedules including on weekends and holidays as directed by business needs
- Ensure a safe and clean studio environment for members and guests
Requirements:
- Minimum 5 years of management or supportive leadership role experience preferred
- 4+ years of customer-facing experience preferred
- Proven success in sales and team leadership
- Excellent de-escalation and conflict resolution skills
- Exceptional communication skills, both written and verbal
- Ability to multi-task and manage client and staff concerns
- Intermediate-advanced computer skills (Must be proficient in Google Docs, Sheets, Drive, Gmail, and Slides)
- Flexible to work day, evening, and/or weekend hours as needed
Benefits:
- Medical, dental, vision, disability, and life insurance within 30 days
- Complementary and discount services
- Wellness-focused fun environment
- Competitive pay with bonuses
- Casual dress code
Estimated Salary: $21-$23/hour + monthly performance-based bonus potential
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