Operational Excellence Leader

5 days ago

Minneapolis, Minnesota, United States Owens Companies Full time

Owens Companies, a pioneer in fully integrated mechanical contracting services, seeks an exceptional Operational Excellence Leader. This role will oversee and manage all operations, ensuring customer satisfaction, quality, and safety standards are upheld.

The General Manager will be responsible for day-to-day activities, including meeting performance goals, adhering to company policies, and building lasting relationships with customers. Strong problem-solving skills and effective communication are crucial for success.

In this role, you will:

  • Ensure a safe working environment with 100% compliance on all company and industry standards.
  • Provide exceptional customer communication, satisfaction, and conflict resolution.
  • Meet with key customers to ensure their satisfaction with provided services.
  • Collaborate with leadership partners to leverage the overall company scale.
  • Responsible for financial performance and technician utilization.
  • Develop and support sales strategies to drive revenue growth and market expansion.
  • Direct and decide operational and sales personnel direction (with support of the President).
  • Establish and monitor KPIs for departments and employees to detect opportunities or risk within your branch.
  • Support all departments with sound growth strategy and operational execution plans.
  • Conduct regular meetings with your team to communicate key company updates, training/development opportunities, and critical topics.

This is a fantastic opportunity to join a company that values its technicians, prioritizes customer satisfaction, and offers a unique culture. You will have the chance to lead and inspire a large team, make strategic decisions, and contribute to the company's continued success.

To be successful in this role, you should possess:

  • A high school diploma or GED and 10 years' experience in a fast-paced service department or within the mechanical/construction industry.
  • A bachelor's degree in mechanical engineering or a related field and 5 years' leadership experience within the mechanical/construction industry.

We offer a competitive $120,000 - $180,000 salary along with an industry-leading performance bonus based on the profitability of projects and the overall company performance. Additionally, you will enjoy:

  • 100% employer-paid health insurance
  • 100% employer-paid dental insurance
  • Health Savings Account (HSA) Plan
  • 100% employer-paid life insurance
  • 401k Retirement Plan with employer contributions
  • Employer-paid time off
  • Opportunities for career growth and development
  • Quality-oriented company culture

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