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Facilities Operations Manager

4 weeks ago

Merced, California, United States Beacon Hill Full time
Job Summary:

Beacon Hill is seeking a highly skilled Customer Business Manager - Facilities to oversee the overall performance of the on-site Facilities Management team and ensure all contractual obligations are met. This role is instrumental in driving customer satisfaction and enhancing financial performance across a diverse range of services.

Key Responsibilities:
  • Develop a comprehensive understanding of contract terms and customer expectations, taking ownership of outcomes.
  • Utilize project management skills to oversee construction activities, including reviewing drawings and specifications, participating in design discussions, offering best practices, and conducting site evaluations and inspections.
  • Establish and implement necessary procedures, training personnel to consistently meet and exceed customer performance expectations safely and cost-effectively.
  • Provide technical expertise and management guidance to maintenance service contractors.
  • Oversee and schedule daily operations and long-term activities to guarantee that all contract requirements and site procedures are effectively executed.
  • Manage supervisory personnel, including recruitment, promotions, recognition, disciplinary actions, and performance evaluations, while setting and monitoring performance objectives.
  • Collaborate closely with the customer to ensure alignment with contract standards and operational policies.
  • Create and monitor process performance metrics, analyzing and reporting outcomes related to quality, safety, costs, and customer satisfaction, and implement corrective actions as needed.
  • Select, train, and onboard all project employees while ensuring adherence to organizational policies and standards that help meet customer expectations.
  • Maintain timely and effective communication with all employees within the project and the customer's organization, fostering strong, collaborative relationships.
  • Act as a role model, mentor, and trusted resource for both the customer and team members.
  • Share insights on process improvements and lessons learned with colleagues.

Qualifications:
  • Bachelor's degree in Electrical or Mechanical Engineering or 10 years of equivalent experience in a Facilities Management role, with the ability to travel to various project sites.
  • BOMA and/or IFMA designations (RPA/CFM) are preferred.
  • Proven experience in directing, planning, developing, and implementing strategic and operational plans.
  • Experience in managing multi-disciplinary teams and collaborative working groups.
  • Ability to lead customer meetings effectively.
  • Conduct performance reviews for all on-site FM team members and primary subcontractors.
  • Ensure compliance with contract requirements.
  • Perform periodic and random site inspections to continuously evaluate front-line performance.
  • Analyze annual and monthly customer satisfaction survey results and implement necessary corrective actions.
  • Foster a Facilities Management team culture centered on customer satisfaction and continuous improvement.

About Beacon Hill:
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. We look forward to working with you.