District Parts Manager

4 weeks ago

Pensacola, Florida, United States Mitsubishi Motors North America, Inc. Full time
Job Summary: Mitsubishi Motors North America, Inc. is seeking a highly skilled District Parts Manager to join our Southeast Regional Aftersales team. As a key member of our team, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures that develop and maintain a well-managed, profitable parts and service department.

Key Responsibilities:

* Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement
* Monitor and advise regional management of dealers' adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
* Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
* Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
* Provide automotive technical guidance/recommendations to dealership service personnel.
* Provide written and verbal communication to zone and corporate management on dealer's performance.
* Process, resolve and close customer inquiries.
* Regular Travel to dealers.

Requirements:

* 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
* Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
* Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
* ASE certification in four or more areas.
* Must maintain a valid unconditional driver's license and an approved driving record.

Benefits:

* Comprehensive healthcare coverage, including medical, dental, and vision plans.
* Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
* Assigned vehicle, contingent upon a satisfactory driving record.
* 401(k) with Company match and annual contributions based on years of service.
* Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
* Up to 30 days of paid time off, including holidays, vacation, and other leave options.
* Collaborative culture where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

* Think of Our Customers, Strengthen Trust
* Enrich Society
* Welcome All Facts, Share Difficult News First
* Conduct and Challenge Yourself Professionally
* Respect All, Work as a Broader Team

Diversity and Inclusion:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description.

Equal Opportunity Employer:

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace.

Accommodations:

We welcome applications from individuals with disabilities and are prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-.

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