Senior Endpoint Engineer

1 month ago

Washington, Washington, D.C., United States CareFirst BlueCross BlueShield Full time
Purpose and Scope

The Senior Endpoint Engineer is responsible for ensuring the stability, integrity, and efficient operation of the organization's information systems that support organizational functions. This includes monitoring, supporting, and optimizing all networked software and associated operating systems.

Key Responsibilities
  • Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to supported applications, including operating system administration, user account management, disaster recovery, and configuration.
  • Develops and implements techniques to prevent system problems, troubleshoots incidents to recover services, and supports root cause analysis.
  • Automates the installation and configuration of applications in development and production environments.
  • Evaluates new systems by performing in-depth tests, including end-user reviews, and researches software and related products to support recommendations and purchasing.
  • Determines systems integration issues by evaluating components, developing and completing performance tests, analyzing test data, studying project requirements, analyzing user and potential user input, and evaluating similar and related products and systems.
  • Develops system automation and system integration of business processes.
  • Improves engineering job knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
Qualifications and Requirements
  • Bachelor's Degree in Information Technology or Computer Science, or an additional 4 years of relevant work experience in lieu of a Bachelor's degree.
  • 5 years of software, hardware, and/or systems engineering-related experience.
  • Preferred Licenses/Certifications: Azure Administrator Associate, Azure Security Engineer Associate, Modern Desktop Administrator Associate.
Knowledge, Skills, and Abilities (KSAs)
  • Demonstrated experience with the installation, mass deployment, and updating of applications supporting both physical and virtualized endpoints.
  • Operational experience in large-scale systems management using Microsoft SCCM/Endpoint Manager, InTune, and Active Directory/Azure Directory Services.
  • Experience in packaging/managing application layering technologies, including VMware App Volumes.
  • Experience managing and securing Microsoft Windows 10 and other desktop/server operating systems.
  • Experience managing and securing Apple desktop and mobile products, including JAMF experience.
  • Experience developing, optimizing, and hardening endpoint master images.
  • Experience defining and troubleshooting Microsoft Group Policy, InTune, and Azure AD policy configurations.
  • Experience with PowerShell scripting in support of physical/virtual endpoints, applications, directory services, and general automation.
  • Understanding of layer 2/3/7 networking technologies and concepts, including DHCP, DNS, routing, switching, and firewalls.
  • Understanding of the user logon process in Windows, with experience in configuration and management of user profiles.
  • General understanding and experience with VMware Horizon VDI/RDSH environments.
  • Experience using advanced troubleshooting tools, such as Process Monitor/Explorer, WireShark, Fiddler, etc.
Additional Desired Skills
  • Analytical thinking and problem-solving.
  • High attention to detail and testing due diligence.
  • Excellent oral and written communication skills.
  • Prior experience creating documentation and diagrams for IT environments.
  • Ability to work with little or no supervision.
  • Ability to define and refine requirements for customer requests.
  • Ability to interact with customers and external teams to deliver high customer service level results.
  • Ability to troubleshoot user and performance issues through logs and metrics.
Travel Requirements

Estimate Amount: 10% (Local Only)

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