Pest Control Customer Service Representative
4 days ago
Job Summary
We are seeking a professional and polite Customer Service Representative to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
About the Role
This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
Responsibilities
- Customer Calls
- Handle many inbound and outbound calls to current and potential customers
- Identify the needs of customers, resolve issues, and provide solutions
- Identify and escalate issues to supervisors as needed
- Scheduling and Planning
- Schedule and plan services and appointments
- Communication
- Respond in a timely manner to customer calls, texts, voicemails and emails
- Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
- Other Tasks
- Assist management, technicians and salespeople with day-to-day requests
- Collect service payments from customers and call/text/email past due accounts
- Communicate regularly with field technicians to coordinate service schedules and times
Requirements
- Previous Experience
- Previous customer service experience required
- Call center experience strongly preferred
- Skills and Qualifications
- Experience with customer relationship management (CRM) software strongly preferred
- Working knowledge of office equipment and software
- Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
- Ability to work a full time Monday-Friday schedule with occasional Saturdays
- Must be able to type at a minimum of 40+ words per minute (WPM)
- High School Diploma or equivalent
What We Offer
We offer a comprehensive benefits package, including Health, Dental, Vision and Life Insurance, as well as paid vacation, holidays and sick pay, 401k with up to 4% company matching, paid training, employee discounts, and an employee referral bonus.
Salary and Benefits
The estimated annual salary for this role is $35,000-$45,000 based on location and experience. We also offer a competitive benefits package and opportunities for advancement.
Contact Information
Please submit your application through our website. Qualified candidates will be contacted for further evaluation.
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