Technical Support Specialist

3 weeks ago


Huntington WV, United States Belcan Full time
Technical Support Specialist

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. We are currently seeking a Technical Support Specialist to provide support to end users on a variety of issues.

Key Responsibilities:
• Identify, research, and resolve technical problems
• Utilize various data sources and logs to identify hardware or software faults within the business group environment
• Collaborate with on-site robotics technicians and engineers to guide their troubleshooting efforts

Requirements:
• 5-day work week with possible time over the weekend to ensure critical 24-hour global support coverage
• Ability to work in a fast-paced environment with multiple priorities

What We Offer:
• Remote technical support via tickets, phone, and chat mediums
• Thorough internal training program and on-site and remote mentors
• Excellent opportunities for contract, temporary, temp-to-hire, and direct assignments

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