IT Support Specialist
4 weeks ago
This is an intermediate-level position that requires technical expertise in repairing and troubleshooting various technology-based products in an end-user computing environment.
- This is a full-time, onsite position with benefits including Health, Dental Vision, and 401k.
- Pay starts at $23.00 per hour.
Responsibilities:
- Perform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs.
- Respond to change management requests, including installing new PC equipment and providing end-user desk-side support.
- Perform Install/Move/Add or Change (IMAC) activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational/customer service metrics.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
- Understand and follow all documented service operations policies and procedures.
Qualifications:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
- Certifications and/or qualifications:
- Maintain all required OEM certifications as directed by management.
- Knowledge of relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is desired.
- May require additional customer-specific certifications or training as required.
Skills:
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and/or move various computer equipment up to 50 lbs.
- Must own a basic repair kit.
Additional Information:
All information will be kept confidential according to EEO guidelines.
This position is open to all US Citizens age 18 or older.
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