IT Support Specialist

4 weeks ago


Brockton, Massachusetts, United States BC Tech Pro Full time
Job Summary

This is an intermediate-level position that requires technical expertise in repairing and troubleshooting various technology-based products in an end-user computing environment.

  • This is a full-time, onsite position with benefits including Health, Dental Vision, and 401k.
  • Pay starts at $23.00 per hour.

Responsibilities:

  • Perform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs.
  • Respond to change management requests, including installing new PC equipment and providing end-user desk-side support.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Display outstanding technical and professional services skills at all times.
  • Meet established customer service satisfaction levels and other operational/customer service metrics.
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understand and follow all documented service operations policies and procedures.

Qualifications:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
  • Certifications and/or qualifications:
  • Maintain all required OEM certifications as directed by management.
  • Knowledge of relevant software and hardware systems.
  • Understanding of ITIL methodologies.
  • A+ certification is desired.
  • May require additional customer-specific certifications or training as required.

Skills:

  • Excellence in communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal instruction.
  • Ability to lift and/or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit.

Additional Information:

All information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens age 18 or older.



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