Pharmacy Professional

4 weeks ago

Worcester, Massachusetts, United States Walgreens Full time
Job Summary

We are seeking a highly skilled Pharmacy Intern Grad to join our team at Walgreens. As a Pharmacy Intern Grad, you will be responsible for providing exceptional customer service, ensuring the proper compounding, dispensation, review, and verification of prescribed medications, and supporting the efficient workflow of the pharmacy.

Key Responsibilities
  • Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions, and offering preventive healthcare services such as immunizations.
  • Ensures the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures.
  • Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
  • Ensures the pharmacy operates in accordance with regulations, company policies, and standards. Assists pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions.
  • Responsible for the opening and closing of the pharmacy and shift change duties. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
  • Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
  • Assists and supports the pharmacy manager in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
  • Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Develops and maintains good relationships with local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations.
  • In virtual environments, conducts virtual product review by following specific company procedures and guidelines.
  • Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
  • Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
  • Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
  • Obtains necessary certifications, education credits, and training such as People Plus Learning modules as required by the Company.
  • Seeks professional development by monitoring one's performance, soliciting constructive feedback, and leveraging pharmacy manager and store manager as mentor and coach.
  • Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

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