Patient Services Coordinator II

4 weeks ago


Étreux, Hauts-de-France, United States Mass General Brigham Full time
Job Summary

The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital is seeking a highly skilled and organized Patient Services Coordinator II to provide administrative support to a high-volume ambulatory care setting. The successful candidate will serve as the primary interface between patients and providers, managing complex administrative patient issues and providing exceptional customer service.

Key Responsibilities
  • Provide administrative support to a high-volume ambulatory care setting, functioning as the primary interface between patients and providers.
  • Manage complex administrative patient issues, including scheduling, referrals, and managed care related issues.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and courteous manner.
  • Work collaboratively with the administrative team to ensure seamless patient flow and efficient operations.
  • Perform other related tasks as needed to facilitate the flow of patients through the practice.
Requirements
  • High School graduation required.
  • Minimum of 3 years secretarial experience or equivalent in a medical or healthcare related setting.
  • Exceptional verbal and written communication skills.
  • Excellent organizational skills, flexibility to manage multiple tasks, and ability to prioritize effectively.
  • Knowledge of computer skills necessary to learn/use appropriate modules of Epic, and electronic medical record modules, as required.
Working Conditions

The Patient Services Coordinator II will work in a fast-paced ambulatory care setting, interacting with patients, staff, and providers on a daily basis. The successful candidate will be able to work effectively in a team environment, manage multiple priorities, and maintain accurate attention to detail.



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