Accounts Receivable Resolution Expert
7 days ago
We are seeking an experienced Accounts Receivable Resolution Expert to join our team. In this role, you will be responsible for establishing professional relationships with customers to resolve past due account balances.
The ideal candidate will have strong customer service skills and the ability to work independently. You will also be proficient in Microsoft Office and have experience working with cloud-based systems such as Billtrust.
Key Responsibilities- Contact customers via phone or email to determine reasons for past due payments
- Work in Billtrust to reduce past-due balances by following built-in account steps
- Review delinquent accounts and initiate collection actions based on due dates
- Report credit risks or bad debt information immediately to the manager
- Identify unapplied credits on a timely basis and clear against outstanding receivables
- Participate in Account Past Due meetings and report on delinquent accounts
- Process credit card transactions as needed
- Create follow-up schedules for past due accounts and send required statements
- Notify the manager of customer disputes within 24 hours and work towards resolution
- Handle customer calls and assist with collection inquiries
- High school diploma or equivalent
- 1-2 years of office experience
- Basic accounting knowledge
- Strong customer service experience and mindset
- Excellent verbal and written communication skills
- Ability to manage a high volume of customer calls and emails (25-90/day)
- Ability to manage time efficiently and follow documented processes
This is a full-time position with a salary range of $21.00 - $25.00 per hour. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Benefits include medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with.
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