Healthcare Coordinator
2 weeks ago
About the Role:
This is a dynamic opportunity to join Hillsboro Medical Center as a Healthcare Coordinator. In this role, you will play a vital part in ensuring seamless patient care and effective communication between healthcare providers, patients, and insurance companies.
Key Responsibilities:
- Process referrals and authorizations as per various insurance plans for consultations, studies, and procedures.
- Obtain authorization for medications with insurance companies as needed, both prescription and infusion medications.
- Coordinate the sample medication program within the clinic, including receiving medication, updating and reconciling the medication log, and providing drug documentation to providers.
- Work with patients to find co-pay and drug assistance.
- Prepare and route medical information to third parties and referral physicians with proper authorization and notation.
- Maintain appropriate notations and copies of documents in patient charts.
- Respond to requests for status of referrals.
- Verify insurance eligibility for physician visits.
- Answer and follow-up on telephone inquiries, direct callers to other providers or departments when appropriate, and triage and document accurately telephone calls from patients.
Requirements:
- Demonstrate professional appearance and personal conduct.
- Use effective communication skills and demonstrate excellent telephone skills and customer service skills.
- Demonstrate working knowledge and understanding of medical terminology and insurance authorization processes.
- Demonstrate personal computer skills, including working knowledge of Word and Excel programs.
- Demonstrate confidentiality in dealing with patients, patient families, and co-workers.
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