Surveillance Operations Supervisor

1 week ago


Reno, Nevada, United States Caesars Entertainment Full time
Job Summary

We are seeking a skilled Surveillance Operations Supervisor to join our team at Caesars Entertainment. This role is responsible for overseeing the surveillance department and ensuring compliance with gaming regulations.

About the Role
  • Serve as a key member of the surveillance team, directing operations and making informed decisions to maintain a secure environment.
  • Collaborate with various departments to provide excellent guest service and ensure seamless interactions.
  • Maintain video coverage equipment and ensure optimal functionality.
  • Exemplify our core values, family style service, and DEI culture.
  • Perform other job-related duties as assigned.
Key Responsibilities
  1. Supervise and direct the operations of the surveillance department in the absence of the Director of Surveillance.
  2. Ensure that proper notifications and advisements are made when non-specific situations and/or conditions are met by the operation of the room.
  3. Make well-thought-out decisions regarding the operation of the surveillance room and activities that occur in or involve the surveillance department.
  4. Provide guidance as well as structure and discipline for surveillance observers that are working in the department, regardless of shift.
  5. Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations, and in-house policies and procedures.
  6. Video and observe the various casino games, count rooms, food and beverage areas, retail areas, and casino cage.
  7. Write investigative reports.
  8. Communicate with various other departments and reporting what was observed.
  9. Maintain video coverage equipment.
  10. Exemplify our core values, family style service, and DEI culture.
  11. Perform other job-related duties as assigned.
Requirements
  • Knowledge of the various casino games and the ability to identify advantage play and/or cheating techniques being applied to them.
  • Basic supervisory skills regarding interactions with employees.
  • Knowledge of the departmental standards, goals, and mission of the surveillance department.
  • Understand and comply with all company and departmental rules, regulations, policies, and procedures.
  • Ability to maintain confidentiality of sensitive information and materials.
  • Ability to read, write, and communicate verbally in English.
  • Ability to use good judgment and decision-making skills regarding irregular or suspicious activities.
  • Knowledgeable in all aspects of gaming operations and regulations (casino, cage, and slot operations, casino games) and ability to identify methods of cheating.
  • Must have basic knowledge of video equipment.
  • Ability to interface with all departments under surveillance, outside law enforcement agencies, and surveillance information networks.
  • Ability to perform basic addition, subtraction, multiplication, division, and percentage math.
  • Ability to maintain confidentiality of sensitive information.
  • Excellent organizational skills required.
  • Skill in preparing and maintaining records, letter writing, and data entry with computer keyboard.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Good working knowledge of computer software to include MS Word and Excel.
  • High School diploma.
Physical Demands and Work Environment
  • Mobility is required.
  • Must be able to sit and stand at the console to operate cameras.
  • Must have the ability to communicate by telephone and radio.
  • Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes.
  • Able to lift up to ten (10) pounds on a regular basis.
  • Normal hearing and vision range are required.
  • Work in an environment of 8ft. by 8 ft.
  • Employee access is thirty (30) inches and access passageway is twenty-four (24) inches.
  • Areas that employees need to access are as small as fourteen (14) inches.
  • Work is performed in areas that may be unusually hot, cold, noisy, smoky, or dimly lit.
Estimated Salary: $65,000 - $80,000 per year

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