Operations Manager

1 day ago


Rochester, Michigan, United States Insomnia Cookies Full time

At Insomnia Cookies, we're revolutionizing the cookie game by truly 'Imagining What's Possible.' As an Operations Manager, you'll play a key role in helping us achieve this vision.

About the Role

We're seeking a highly motivated and experienced Shift Leader to join our team. In this role, you will be responsible for leading our bakery operations during your shift, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Provide exceptional customer service and quality products to all of our guests throughout their experience within our bakeries.
  • SUPPORT STORE LEADERSHIP BY MAINTAINING OPERATIONS DURING YOUR SHIFT, COMMUNICATING PERTINENT INFORMATION, MONITORING PRODUCTION EFFICIENCY, HOLDING THE TEAM ACCOUNTABLE TO COMPANY STANDARDS AND PROCEDURES, AND ASSISTING IN THE TRAINING AND COACHING OF TEAM MEMBERS.
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
  • SUPPORT AND WORK ALONGSIDE THE COOKIE CREW.
  • PROVIDE A SAFE, CLEAN, WORKING ENVIRONMENT FOR OUR GUESTS AND STAFF AND ADHERE TO SAFE FOOD HANDLING PRACTICES.
  • MANAGE CASH HANDLING AND DEPOSITS.
About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Today, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.

Why Join Our Team?
  • Starting salary is $16.00/hr with opportunities for growth and advancement.
  • Flexible part-time work schedules.
  • Paid vacation and sick time off.
  • Interactive training & mentorship.
  • Pet insurance for your furry loved ones.
  • Job stability with a rapidly growing and reputable company.
  • Achievable growth/promotion opportunities.
  • You get to work in a fun, exciting team environment.
  • Employee discount and FREE cookies with every shift.


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