Operations Supervisor

4 weeks ago


Englewood Cliffs, New Jersey, United States NBCUniversal Full time
Job Summary

We are seeking a highly skilled Operations Supervisor to join our Technical Operations team at NBCUniversal. As a key member of our team, you will be responsible for ensuring the reliability of our on-air schedules and maintaining 99.999% on-air availability and reliability for all channels.

Key Responsibilities
  • Supervise a shift of on-air cable operations for ~35 networks (including 80 distribution channels) and Peacock streaming events.
  • Monitor and maintain satellite, fiber, and terrestrial distribution streams.
  • Ensure the reliability of on-air schedules in a fast-paced environment.
  • Manage daily maintenance events in the NOC.
  • Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, Entertainment, and International channels.
  • Facilitate day-of-air issue resolution between all NBCU departments.
  • Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution.
  • Lead operational triaging and documentation for issues affecting the on-air operation.
  • Develop and distribute detailed scheduling plans and transmission information for live events.
  • Maintain and assist in the creation of new SOPs and Guidelines.
  • Perform live event transmission tasks including satellite tunings, fax-through, and fiber bookings.
  • Lead the execution of live events on all Sports, News, Entertainment, and International networks.
Requirements
  • BA/BS in a related field.
  • 2+ years of experience in a related field.
  • 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills.
  • Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.
  • Technological curiosity and an improvement-oriented approach.
  • Unwavering composure in high-pressure situations.
  • A track record of meeting or exceeding performance expectations.
  • Fluency in Spanish a plus.
  • Acute attention to detail.
  • Excellent interpersonal communication skills.
Additional Requirements
  • This position is required to be performed full-time from an NBCUniversal-designated worksite.
  • Must be willing to work in Englewood Cliffs, NJ.
  • Must be willing and available to work flexible hours, including overnight shifts, weekends, and holidays in order to meet the needs of a 24x7 operation.

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