NetApp Spare Parts Logistics Analyst
1 week ago
Job Summary
NetApp's global network of service part depots is a key differentiator in delivering exceptional customer experiences. As a NetApp Service and Support Business Analyst, you will play a vital role in streamlining the end-to-end process of responding to field incidents, determining spare part availability, and ensuring timely fulfillment through third-party logistics providers.
The position requires expertise in planning and replenishing large-scale networks of service part depots, as well as experience with forward and reverse logistics utilizing 3PL partners. Strong computer skills, including Microsoft Office and Jira, are essential for tracking task activity and testing defect resolution.
Key Responsibilities:
- Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) activities across stakeholders and subject matter experts within Global Operations and Customer Support Delivery organizations.
- Collaborate with partner relationship managers to drive Business-to-Business integration development and testing with 3PL and 3PR partners.
- Report accomplishments, challenges, and open issues to Global Operations Leadership and the Oracle Cloud Project Management Office (PMO).
- Plan and schedule tasks, identify potential bottlenecks, and track progress over time using Gantt charts.
- Support continuous improvement of cost to provide service, lead-time to fulfill part requests, and quality of spare parts delivered to NetApp customers.
Requirements:
- 10 years of relevant experience required.
- Experience with planning and replenishing large scale networks of service part depots.
- Experience with forward and reverse logistics utilizing 3PL partners.
- Excellent verbal and written communication skills, with ability to work collaboratively within a team environment and cross-functionally across internal functions, orgs, and with NetApp partners.
- Strong computer skills, including Microsoft Office and Jira.
- Familiarity with Field Service applications, such as Salesforce.com and Oracle Field Service Management, is preferred.
Compensation:
The target salary range for this position is $132,300 - $186,010 USD. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.
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