Cultural Exchange Program Coordinator

4 weeks ago


Cambridge, Massachusetts, United States Cultural Care Au Pair Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Cultural Exchange Program Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service to our host families, au pairs, and local childcare consultants. Your primary focus will be on ensuring the smooth operation of our program, while also providing support and guidance to our team members.

Key Responsibilities
  • Provide timely and effective communication to host families, au pairs, and local childcare consultants
  • Ensure program compliance with Department of State regulations
  • Manage and resolve customer inquiries and issues
  • Collaborate with team members to achieve program goals and objectives
  • Develop and maintain relationships with host families and au pairs
Requirements
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment
  • Proficient in working with deadlines and managing multiple tasks
About EF Education First

At EF Education First, we believe that the world is better when people try to understand one another. We are a global company with a mission to open the world through education. Our culturally immersive education programs focus on language, travel, cultural exchange, and academics. We are proud to be an equal opportunity employer and are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.



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