Senior Product Manager and Business Analyst

3 weeks ago

Sacramento, California, United States Educational Testing Service Full time

About ETS:

We are a mission-driven organization that amplifies products and services based on rigorous research and our belief in the power of learning. Our goal is to advance quality and equity in education by providing learning solutions, pioneering research, and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures includes TOEFL, TOEIC, GRE, and Praxis. Along with research, development, and innovation that explores new frontiers in learning and measurement, our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions.

With new senior leadership at the helm, we aim to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

**Job Summary:**

The Senior Product Manager and Business Analyst will oversee ETS products, features, and market roadmap, driving increased margins for products and contracts while also analyzing business operations and executing business requirements. This dual role involves client-facing responsibilities, effective implementation of products and services, and contributing to the successful delivery of contractual obligations.

**Responsibilities:**

  • Business Analysis:
  • Data Gathering and Analysis: Collect and analyze data to identify business needs and opportunities for improvement.
  • Requirements Documentation: Develop and document detailed business requirements and functional specifications.
  • Process Improvement: Analyze current business processes and workflows to identify inefficiencies and recommend improvements.
  • Stakeholder Communication: Liaise between business units, technology teams, and support teams to ensure effective implementation of business solutions.
  • Reporting and Visualization: Create reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
  • Market Research: Conduct market research to support product development and strategic planning.
  • Product Management:
  • Act as a primary stakeholder to the program leadership team, working closely with the Assessment Operations to deliver business requirements, validate the client and contractual priorities, and ensure an excellent user experience is delivered to customers.
  • Communicate information about complex concepts and projects in a digestible and persuasive manner based on your audience, sell innovative ideas, and prioritize across product portfolios.
  • Lead the specification, development, launch, and evolution of products and contract deliverables, or as appropriate for early stage discovery efforts, collecting input from external stakeholders (state clients, educators, vendors) and internal teams (Assessment Operations, Technology, Research, PID, Marketing, Sales) to build and prioritize products, features, and investments.
  • Execute business requirements throughout the contract terms.
  • Perform quantitative analysis on workflow performance and find opportunities for optimization.
  • Identify processes, products, and product attributes that will improve the quality and efficiency to meet contract SLAs.
  • Create product investment business cases and advocate for resources.
  • Conduct competitive analysis to establish product positioning and feature differentiation.
  • Perform qualitative and quantitative research to discover feature ideas and validate them before development.
  • Be responsible for hitting the key performance indicators you are entrusted with, including product P&L.
  • Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

**Requirements:**

  • At least six years of combined experience as a Business Analyst and Product, Program, or Project Management for student assessment contracts or products; direct experience on the U.S. K-12 large-scale assessment preferred.
  • Undergraduate degree in related fields such as Business Administration, Marketing, or other areas combined with relevant work experience OR at least eight years of direct work experience on one or more K-12 large-scale assessment programs.
  • Experience in managing projects and coordinating with cross-functional teams.
  • Proven track record of using data to drive business decisions and improvements.
  • PowerBI and SharePoint skills preferred.

**What We Offer:**

  • Competitive salary range: $115,000 to $125,000 + benefits.
  • Health, Vision, Dental insurance plans to choose from.
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access.
  • Generous PTO and vacation time to balance your work and life.
  • Additional 8 hours of PTO for volunteer work.
  • Retirement plan (401(a) and traditional Roth (403b) with company contribution.
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App.

We believe in a Total Rewards philosophy for our employees and are committed to fostering a diverse, inclusive, and equitable work environment.

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