FOH Operations Manager

7 days ago


Chicago, Illinois, United States City Winery Chicago Full time
City Winery Chicago - FOH Operations Manager

City Winery Chicago seeks a hospitality professional to lead our front-of-house operations. As a FOH Operations Manager, you will oversee daily restaurant and event operations, ensuring exceptional guest experiences and staff satisfaction.

Responsibilities:
  • Lead service teams, maximize food and beverage sales, and promote retail wine sales.
  • Manage day-to-day restaurant operations, including staffing, scheduling, and inventory control.
  • Participate in interviewing, hiring, coaching, and development of hourly employees.
  • Ensure restaurant cleanliness and maintenance, and resolve guest concerns.
  • Perform cash handling procedures, including opening, mid-day safe counts, and nightly cash drops.
  • Assist with staff trainings and maintain contact lists and VIP guest information.
Requirements:
  • Minimum 3 years' experience in a multifaceted, high-volume restaurant or venue.
  • Exceptional hospitality skills, leadership abilities, and commitment to operational excellence.
  • Strong analytical and data skills, with ability to multi-task and delegate.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Functional knowledge of health department regulations and ability to perform physical requirements of the position.

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