Automotive Technical Customer Service Representative

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Horton, Inc. Full time
Job Title: Automotive Technical Customer Service Representative

We are seeking a highly skilled Automotive Technical Customer Service Representative to join our team at Horton, Inc. in Roseville, MN. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Job Summary:

This is a regular full-time position that requires technical automotive experience. You will be responsible for receiving and responding to customer inquiries, resolving issues, and providing technical support on our entire product line. You will also be responsible for maintaining customer satisfaction, referring problems to the Customer Service Manager when necessary, and working with other departments to resolve issues.

Responsibilities:
  • Receive and respond to customer inquiries regarding orders, invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time.
  • Refer leads regarding potential new clients to the appropriate sales staff for follow-up.
  • Handle inquiries about literature and provide technical and application support on our entire product line to customers.
  • Communicate all forms of published technical data.
  • Provide assistance to customers who experience difficulties with shipments or who need emergency help.
  • Research the status of orders using the computer terminal to determine order location and relay that information to the customer.
  • Ensure that emergency orders are given priority and receive appropriate shipping attention.
  • Work with carriers to resolve questions about delayed or lost shipments and initiate claims when necessary.
  • Maintain customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager.
Qualifications:
  • High school diploma required.
  • Technical automotive experience required.
  • Previous experience working with ordering systems and in a customer-facing role is desired.
How to Apply:

Qualified candidates should log onto https://careers.hortoninc.com to apply.

Horton, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.



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