Service Delivery Specialist
7 days ago
Job Summary:
We are seeking an experienced and motivated Service Coordinator to join our team. This role requires someone who thrives in a fast-paced environment, delivers outstanding customer service, and maintains a professional attitude at all times.
About the Role:
- This is a dynamic position that demands strong organizational skills, attention to detail, and excellent communication skills (written and verbal).
- The successful candidate will be responsible for managing incoming service calls, dispatching technicians efficiently, and maintaining accurate records of service requests.
- A minimum of 2 years of dispatch experience, preferably in the HVACR industry, is required for this role.
Key Responsibilities:
- Manage incoming service calls and dispatch technicians efficiently.
- Accurately enter, update, and close service requests in the system.
- Collect and organize daily timesheets from technicians.
- Schedule service calls and preventive maintenance (PM) appointments daily.
- Issue purchase orders (POs) for parts and equipment as needed.
- Communicate with customers to schedule and coordinate preventive maintenance services.
- Maintain, renew, and input service agreements into the system.
- Prepare job cost reports as required by management.
Requirements:
- Minimum of 2 years of dispatch experience, preferably in the HVACR industry.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Excellent communication skills (written and verbal).
- Outstanding phone etiquette and customer service skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- A professional attitude and reliable work ethic.
Compensation and Benefits:
The estimated annual salary for this role is $60,000 - $80,000, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
How to Apply:
If you are organized, detail-oriented, and thrive in a dynamic environment, we encourage you to apply today. Please submit your resume and cover letter to [insert contact information].
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