Technical Support Professional

19 hours ago


Goodyear, Arizona, United States TEKsystems Full time
Job Overview

We are seeking an experienced Technical Support Professional - IT Systems Specialist to join our team at TEKsystems.

Salary: $65,000 - $85,000 per year

About the Job

This is a long-term contract engagement that will require technical expertise in supporting IT systems. The ideal candidate will have 2+ years of experience in providing technical support for various software applications and hardware devices.

  • Main Responsibilities:
  • Perform daily equipment inspections and preventive maintenance in a warehouse or plant setting.
  • Manage and maintain an inventory of assets to ensure readiness and minimize incident impact.
  • Help create and maintain IT processes and procedures.
  • Install, upgrade, maintain, troubleshoot, and repair software and computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
  • Provide training, mentorship, and leadership to other technicians.
Required Skills and Qualifications

The successful candidate will possess the following skills and qualifications:

  • Technical Competencies:
  • Basic computer skills.
  • Quickly learns and achieves proficiency in end-user equipment and new software applications as needed.
  • Acts as a subject matter expert for End-User IT Systems.
  • Understands and is familiar with widely known and emerging tools and technologies.
  • Understands and is familiar with Service Now ticketing system.
  • Understands and is familiar with SolarWinds network monitoring tool.
What We Offer

In addition to competitive compensation, we offer a range of benefits to support your career growth and well-being:

  • A collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.

Please note that this job description has been restructured to align with industry best practices and to highlight key responsibilities and requirements.



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