Community Health Advocate Role for Complex Care Management

1 week ago


Mt Dora, Florida, United States UnitedHealthcare Full time

UnitedHealthcare is simplifying the healthcare experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Join us to start building a more responsive, affordable, and equitable health care system.

This position will be the primary care manager for members with complex medical or behavioral needs who aren't otherwise managed by our team's clinicians. You will work assertively to locate and engage members in their communities, developing individualized plans of care that focus on each member's definition of success.

The Community Health Worker (CHW) role requires identifying and overcoming barriers to goal achievement, including Social Determinants of Health (SDOH) barriers. You will collaborate with our interdisciplinary clinical care management team to advance interventions aligned with a member's readiness to change.

We are seeking a highly motivated CHW to join our team, someone with 3+ years of experience working within the Community Health setting in a field-based healthcare role. Your strong understanding of culture and values within the community, along with familiarity with local resources, is essential.

You will partner with our clinical care management team to manage complex members in their communities, conducting screenings face-to-face or telephonically to assess medical, behavioral, functional, cognitive, and psychosocial needs. Your research skills will help locate and refer members to community resources addressing specific care or socioeconomic needs.

In this role, you will also perform targeted activities, providing education to support HEDIS/STAR gap closure. Proactively engaging members to manage their care, provide education and coaching to support self-management of needs and health promotion as outlined in care plans is key.

Benefits of joining UnitedHealth Group include competitive base pay, a comprehensive benefits package, performance rewards, and a management team committed to your success. You'll enjoy paid time off, medical plan options, dental, vision, life, and AD&D insurance, plus opportunities for career growth and development.

Physical requirements include ability to transition from office to field locations multiple times a day, possess transportation to visit clients in various locations, and travel varied distances to visit assigned client locations. A quiet workspace at home is necessary, with access to reliable internet connectivity.


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