Storage Relief Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Storage Relief Manager. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our storage facilities.

• Provide exceptional customer service to our tenants, responding to their needs and resolving any issues in a timely and professional manner.
• Assist with the daily operations of the facility, including standing at the front desk, greeting customers, and aiding them in selecting the right size storage unit.
• Accurately perform each storage rental and complete all necessary paperwork.
• Sell and maintain proper inventory for all merchandise.
• Maintain accurate recording keeping of all customer accounts, including customer payments and notes.
• Ability to maintain accurate bookkeeping records for daily bank deposits, receipts, payments, and invoice processing per company policy.
• Work independently or with other team members at multiple locations.
• Conduct daily physical storage unit inspections, walk-thrus, lock checks, confirm inventory availability, and ensure spaces are secure and/or ready to rent.
• Perform cleaning and maintenance tasks, such as sweeping, mopping, picking up trash, and wiping windows, to ensure a great customer experience.
• Fulfill monthly marketing targets, including calls, visits, emails, social media posts, and events in the community.
• Manage the collection of past due and delinquent accounts and prepare units for auction while staying compliant with local storage lien laws.

• Previous experience in the self-storage, property management, or related fields is recommended.
• Valid Driver's License.
• Reliable Transportation.
• Successfully Complete Background Check, Drug Screening, and Aptitude Test.
• Ability to Multitask and build rapport with tenants.
• Excellent written and verbal communication skills.
• Ability to learn new software systems quickly.

• Sitting/standing/walking for up to 8 hours per day and lifting to 30 pounds.
• Will walk approximately 50% of the day and sit at a computer for 50% of the day.
• Must be able to maintain a clean work environment inside as well as units.
• Must be able to view computer screen for long lengths of time.

Compensation: $16-$17/hour