Upscale Steakhouse Floor Manager Position
2 weeks ago
The Stefani Restaurant group is launching a new upscale dining experience, Tavern on Rush, in the heart of Chicago's Gold Coast.
We are seeking a seasoned hospitality leader to oversee the daily operations of our upscale steakhouse. The ideal candidate will possess strong organizational skills, a passion for the hospitality industry, and the ability to thrive in a fast-paced environment.
Tavern on Rush features 2 floors of upscale dining, an energetic bar, an expansive patio, and private dining, in addition to providing room service to the Thompson Hotel.
Key Responsibilities:
- Display a strong floor presence during service, ensuring a flawless guest experience.
- Assist the General Manager in managing costs, driving sales, and growing the business to achieve financial goals.
- Partner with the General Manager to interview, hire, onboard, train, coach, and supervise hourly teammates, holding them accountable for consistent service.
- Develop extensive knowledge of our craft bar program and 300+ bottle wine program.
- Engage all FOH teammates by hosting pre-shift meetings, focusing on service standards, large parties, and VIP guests.
- Develop positive guest relationships and address any concerns in a timely manner.
- Schedule and perform beverage inventory, troubleshooting shrinkage throughout service.
- Execute ordering of supplies/products for the FOH team as needed.
- Hold staff accountable to restaurant policies, service standards, and steps of service, administering fair and consistent corrective action when necessary.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements of the restaurant, employees, and guests.
Qualifications:
- 5+ years of fast-paced, fine-dining and/or upscale management experience.
- Strong knowledge of executing multiple private events during restaurant service.
- Strong knowledge of POS systems (Toast), Opentable (reservation), and Hotschedules (schedule platform).
- Strong financial acumen with the ability to oversee cost control, inventory, labor, management, and profitability.
- Holiday availability is a must.
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